Policies & Frequently Asked Questions

We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.

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What types of hair do you offer?

We offer a variety of high-quality hair extensions, including 100% raw unprocessed weft hair extensions, tapes ins, and much more. Our extensions come in various styles such as straight, wavy, and curly to match your desired look.

How long does shipping take?

By placing an order, you agree to the shipping terms outlined below.

All orders require a processing period before shipment. While most orders are processed the same or next business day, processing times may take up to 2–5 business days.

  • In-stock items: Orders typically ship within 3–7 business days.
  • Pre-order items: Orders require 3–14 business days for combined processing and shipping, depending on product availability and fulfillment times.

Once your order has shipped, you will receive a tracking number via email.

We are not responsible for any delays once shipped, please reach out to courier with any questions or concerns once shipped.

Do you accept returns or exchanges?

For sanitary and hygiene reasons, all hair extension sales are final. We do not accept returns or exchanges once the product has been purchased. This policy is in place to ensure the highest level of cleanliness, quality, and safety for all customers.

Please review your order carefully before completing your purchase. If you have any questions or need assistance selecting the right product, feel free to contact us prior to ordering—we’re happy to help!

HOW DO I CARE FOR MY LUXURY HAIR?

To ensure longevity and maintain the quality of your hair:

  • Gently wash your extensions or wigs with sulfate-free shampoo and conditioner. Please refrain from using products marketed with high oil contents because they tend to weigh the hair down.
  • Air dry or use a low-heat blow dryer.
  • Store your wigs and extensions properly in a satin or silk bag to prevent tangling and damage.

Check out our Hair Care Guide for more detailed instructions.

HOW LONG WILL MY LUXURY HAIR LAST?

With proper care, our extensions can last up to 5 years or a lifetime depending on the product and how often it’s worn. Our high-quality extensions are designed to maintain its softness and durability with consistent care.